Customer Promise

At the heart of the Jamahiri community is you – our customer.

Our promise is to ensure our service levels go above and beyond your expectations.

We’re committed to our promise 365 days a year, but during busy periods – like the holidays – this may be slightly delayed due to a high number of orders and you may experience longer shipping and Customer Service response times. We apologies in advance for any inconvenience and thank you for your patience.

Our promise:

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. Custom products may take up-to three weeks to manufacture and are made bespoke.

Fast response

We will answer your query within 1 business day.

Refunds & returns

Although our items are custom manufactured and are subject to a no return policy. We will endeavor to work with the customer to ensure that they are happy with their purchase.

Round the clock support

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and ensuring you are updated every step of the way.

Safe & secure shopping

All orders are subject to our Terms & Conditions

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